The rules that govern your use of the Climes platform — the website, Carbon-OS, the Climes API, and all associated services. Read alongside our Privacy Policy.
Last updated · 17 August 2026These Terms of Service ("Terms") of the website located at https://climes.io and all subdomains, mobile sites, mobile applications, and other associated / ancillary applications, products, websites and services (collectively, the "Platform") are between CLIMESCAPE PRIVATE LIMITED ("Company", "we", "us", "our") and the person who enters into, browses, registers on, or holds an account on the Platform ("you", "your", "User").
These Terms are a contract between you and the Company. They must be read together with the Privacy Policy and any other terms, notices, disclaimers and guidelines appearing on the Platform from time to time (collectively, the "Terms and Conditions"). The Terms and Conditions constitute the entire agreement under which you are allowed to access and use the Platform and avail the Services. By accessing the Platform you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws. Your continued use of the Platform shall constitute your acceptance of the Terms and Conditions as revised from time to time. You and the Company are each a "Party" and together the "Parties".
These Terms are an electronic record in the form of an electronic contract formed under applicable laws pertaining to electronic documents and records. They do not require any physical, electronic or digital signature. Before using the Platform, you may be asked to indicate acceptance by clicking a button marked "I Accept", "I Agree", "Okay", "I Consent" or similar. Any consent so provided will be deemed valid consent under all applicable laws. Please read the Terms and Conditions carefully. By using the Platform, you indicate that you understand, agree and consent. If you do not agree, please do not use the Platform or Services.
Your use of the Platform is subject to the Terms and Conditions, which may be updated, amended, modified or revised by us from time to time. To ensure that you are aware of any changes, please refer to the Terms and Conditions periodically. Updated Terms and Conditions are effective immediately and supersede the earlier version. We are not obliged to notify you of any changes. You are solely responsible for reviewing the Terms and Conditions for any modifications. If you continue to use the Platform or Services after updated Terms have been published, it will be deemed that you have read, understood and accepted them. Any reference to "Terms of Service" refers to the latest version.
Our mission is to help cool the planet and reverse climate change by reimagining carbon as a commodity and enabling pull-based demand for greenhouse gas credits (CO₂e carbon credits). This includes:
Once a Clime is allocated to a Carbon Project, the same Clime cannot be changed, modified or re-allocated. A User can purchase a Clime in two ways: directly on the Platform (or through the Climes team), or from the checkout page of a third-party partner ("Clime Partner"). Climes makes Climes available to Users through API integrations across various touchpoints — flights, deliveries, events and more. Consumers see the carbon footprint of the service or product they are availing (e.g. their flight ticket) and are offered the choice to opt in to neutralising their footprint.
A User may also receive Climes from a Clime Partner as part of a promotional activity or purchase. These Climes may be allocated by voting on the Carbon Projects the Clime Partner has selected. By voting or allocating these Climes, the User agrees to these Terms and Conditions.
Climes believes sustainable behaviour and choices should be rewarded. After choosing which project to support, Users can claim rewards based on how many Climes they have allocated. These "Rewards" range from discount vouchers to early access to product drops, and specially curated experiences — from other sustainable brands ("Reward Partners"). Please note that redemption of a Clime is a one-time activity; the selection of the Reward cannot be modified or revised once claimed. The utility of a Clime expires once the respective Carbon Project has been financed. All of the above are collectively the "Services".
The Company reserves the right to update the Platform and Services — to introduce new features, enhance existing features, improve user experience and performance. You agree that we can provide support only if you install all updates upon receiving notifications.
By using the Platform, you affirm that you are of the age of majority in your jurisdiction and are fully able and competent to accept the Terms and Conditions and the obligations, affirmations, representations and warranties set forth therein, and to abide by and comply with them. Registration is available only to persons who can form legally-binding contracts. Persons who are "incompetent to contract" within the meaning of applicable law (including minors, un-discharged insolvents, or persons with unsound mind) are not eligible.
You must register an account ("Account"). When you register, you must:
You can create an Account by logging in with certain third-party social networking services ("SNS") including Google, Facebook, etc. ("Third-Party Account"). You may link your Account with Third-Party Accounts by providing your Third-Party Account login information, or by allowing the Platform to access it, as permitted under the terms that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information and/or grant such access without breach of any of the terms that govern your use of the Third-Party Account and without obligating the Company to pay any fees or making the Company subject to any usage limitations imposed by such third-party providers.
By granting the Company access to any Third-Party Account, you understand that we will access, make available and store (if applicable) any content that you have provided to and stored in your Third-Party Account, so that it is available on and through the Platform. Unless otherwise specified, all SNS Content will be treated as your data for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy settings you have configured, personal information you post to your Third-Party Account will be available on and through the Platform.
If a Third-Party Account becomes unavailable, or your access is terminated by the third-party provider, then SNS Content will no longer be available on the Platform. You can disable the connection between your Account and your Third-Party Accounts at any time via Settings. Under such circumstances, the Services may be discontinued by the Company at its sole discretion. Your relationship with any third-party providers associated with your third-party accounts is governed solely by your agreements with those providers. The Company makes no effort to review any SNS Content for accuracy, legality or non-infringement, and is not responsible for any SNS Content.
You will not use false identities or impersonate any other person, or use an account that you are not authorised to use on any device.
You are responsible for safeguarding and maintaining the confidentiality of your Account information. You agree not to disclose your Account information to any third party, and you are entirely and solely responsible for all activities or actions that occur on your Account. Notify the Company immediately of any unauthorised use of your Account. You may be held liable for losses incurred by the Company due to authorised or unauthorised use of your Account resulting from your failure to keep your Account information secure and confidential.
If you provide information that is untrue, inaccurate, not current or incomplete (or becomes so), or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate your Account and refuse any current or future use of the Platform / Services (or any portion thereof).
Subject to your compliance with these Terms, the Company grants you a licence:
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as expressly permitted. No licences or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except those expressly granted. The Platform and the intellectual property rights vested in it are owned by the Company.
You agree that this Platform and its Services are made available to you on a non-exclusive, non-transferable, non-sublicensable and limited-licence basis, and hence you will not permit, enable, introduce or facilitate other persons to participate in availing Services from your Account.
Purchases directly on the Platform:
The Company reserves the right to amend pricing, pricing bands or structure in any transaction that falls within the purview of this Agreement from time to time, subject to due notification (directly or via the Platform).
Purchases from a Clime Partner: Climes may be purchased from the payment page of the Clime Partner via that partner's payment methods. The payment terms of the Clime Partner and their payment partner shall apply. Once a Clime is purchased in this way, your Account will get updated to reflect the number of Climes purchased.
Any request for change, downgrade or cancellation in any Plan prior to the expiry of your current Plan will not entitle you to a refund for the whole or part of the subscription.
If you delete your Account, you will lose access to paid time and Services left in your Subscription. During the deletion process, you are asked to explicitly agree to forfeit the Climes in your Account and authorise the Company to allocate the Climes as it deems fit, and to acknowledge that you will not be refunded for the un-used Service.
Cancellation of the Plan or deletion of your Account does not affect any Reward coupons you may have availed. Details of these Rewards will be shared via email. Please note that a Clime cannot be refunded or cancelled once purchased.
You shall not use the Platform for any purpose that is prohibited by the Terms, or other rules or policies implemented by us from time to time. You shall comply with all applicable local and provincial laws and regulations. You shall keep the Company informed of any technical issues.
Without limitation, you shall not (and shall not permit any third party to) take any action (including hosting, displaying, uploading, modifying, publishing, transmitting, storing, updating or sharing information) that:
The Company reserves the right to disable any Account at any time for any reason (including receipt of claims or allegations from third parties or authorities; or if the Company is concerned that you may have violated the Terms), or for no reason at all, with or without notice.
Additionally, you shall not share any information that:
Furthermore, you shall not (directly or indirectly):
You will not access the Platform, its Services, or the personal information of other Users, to build a similar or competitive website, product or service. If you are an individual, you will not access the Platform or Services to hire, recruit or invite any other User to attend any program, event, function, seminar, conference or talk. You agree to immediately notify us of any unauthorised use, or suspected unauthorised use, of your Account, or any other breach of security. One Account shall not be used by more than one User; any use of an Account by a third party will be deemed unauthorised usage.
You may provide only information that you own or have the right to use. We may only use the information you provide as permitted by our Privacy Policy and applicable law. For example, we will never share your personally identifiable information without your prior permission. Please review our Privacy Policy for more information. Our Privacy Policy is hereby incorporated into these Terms of Service by reference.
We ensure easy access by providing an option to update your Account information. We reserve the right to moderate the changes or updates requested. We reserve the right to maintain, delete or destroy all information and materials posted or uploaded through the Services, pursuant to our internal record-retention and destruction policies. We may make use of third-party cloud service providers or use our own infrastructure for hosting servers and databases. While we make commercially reasonable efforts to ensure that data stored is persistent and always available, we will not be responsible in the event of failure of third-party servers or any other factors outside our reasonable control that may cause data to be permanently deleted, irretrievable, or temporarily inaccessible.
You acknowledge that we may preserve or disclose your information as required by law, or in the good-faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any of your usage of the Platform violates the rights of third parties; (d) detect, prevent or otherwise address fraud, security or technical issues; or (e) protect the rights, property or personal safety of the Platform, its users, or the public.
While availing Services, Users may connect with third-party service providers (including without limitation Clime Partners). The Company is not responsible for, and does not endorse, any services or products provided by third-party service providers. The Company shall in no way be responsible for any acts or omissions of third parties. Any transaction, dealing or communication with such third parties is at your own risk; we make no warranties, express or implied, regarding the quality or suitability of the services or products of such third-party vendors. We shall not be responsible for any transaction or dissemination of information that may take place while accessing these third-party websites.
We also provide links to other sites over which we have no control. We are not responsible for the availability of such external sites or resources, and we do not endorse and are not responsible or liable for any content, advertising, products or other material on or available from such sites or resources.
We cannot and will not ensure that other Users are or will be complying with the foregoing rules or any other provisions of these Terms. As between you and us, you assume all risk of harm or injury resulting from any such lack of compliance. When you access a link that leaves the Services, the site you enter is not controlled by us and different terms of use and privacy policy may apply. We reserve the right to disable links to and from third-party sites to the Services, although we are under no obligation to do so.
The Company shall neither be liable nor responsible for any actions or inactions of a Reward Partner or any breach of conditions, representations or warranties by the Reward Partner. The Company does not sell or retail any products and does not ensure that the Reward Partner shall perform their obligations. In no event shall the Company be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Rewards; (b) the cost of procurement of substitute products and services. Please review and accept the Reward Partner's policies before you engage. All complaints, claims, concerns, or questions regarding a Reward Partner's products / services or redemption of Rewards should be directed to the Reward Partner. Information regarding a Reward is provided on an "AS IS" and "AS MADE AVAILABLE" basis, as per the information provided by the Reward Partner.
The Company strives to ensure that legitimate organisations and projects are onboarded as Supply Partners, and shall on a best-effort basis conduct due diligence to verify the authenticity and veracity of the Supply Partners onboarded. All information provided regarding a Carbon Project is on an "AS IS" and "AS MADE AVAILABLE" basis. You agree and acknowledge that you must conduct reasonable due diligence regarding the Carbon Project and the Supply Partner before allocating your Climes.
Some parts of the Services are interactive, and the Company is in no way responsible for the content, information or actions of the User and/or other third parties. You are solely responsible for your interactions and communications with other Users and/or third parties, including any sensitive personal information you provide. You shall not use the Platform except strictly for the purposes specifically laid down in these Terms of Service.
The Company shall own all right, title and interest (including patent rights, copyrights, trade secret rights, mask work rights, trademark rights and all other rights of any sort throughout the world) relating to all inventions (whether or not patentable), works of authorship, mask works, designations, designs, know-how, content of the Platform, video recordings, ideas and information (collectively "Intellectual Properties").
Notwithstanding anything in these Terms, Intellectual Properties include all rights of paternity, integrity, disclosure and withdrawal, and any other rights known as "moral rights", "artist's rights", "droit moral" or the like.
While rendering Services, the Company may provide Users with certain materials — audio, video, written and oral content ("Company Materials"). Company Materials shall be the exclusive property of the Company. You agree to ensure that Company Materials are not shared with any third party without the Company's written consent; any breach of this obligation will cause financial and irreparable injury to the Company. The Company provides you with a revocable, non-exclusive, non-transferable, non-sublicensable, limited licence to use the Company Materials solely for personal purposes and not for any commercial use. Except as expressly specified, no other licence or right is granted by implication.
You agree to keep all technical and non-technical information that the Company may have acquired before or after the date of these Terms — in relation to the technology, customers, business, operations, financial conditions, assets or affairs of the Company resulting from negotiating these Terms, exercising rights or performing obligations, or relating to the contents of these Terms — including business plans, forecasts, research, technology and financial information, procurement, purchasing, manufacturing, customer lists, sales and merchandising, marketing plans, experimental work, development, design details, specifications, engineering, copyrights, trade secrets, proprietary information, know-how, processes, equipment, algorithms, software programs, software source documents, and any other information designated as confidential from time to time — confidential.
Confidential information shall not include information which: (a) was known by you prior to receiving it; (b) becomes rightfully known to you from a third-party source not known (after diligent inquiry) to be under an obligation to the Company; (c) is or becomes publicly available through no fault of yours; (d) is required to be disclosed in a judicial or administrative proceeding, or is otherwise required to be disclosed by law.
Users shall be prohibited from carrying out any illegal acts on the Platform including but not limited to: violating or attempting to violate the integrity or security of the Platform; transmitting information that is disruptive or competitive to the provision of our Services; intentionally submitting incomplete, false or inaccurate information; making unsolicited communications to other Users; using any engine, software, tool, agent or other device (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform; circumventing or disabling any digital rights management, usage rules, or other security features. Any unlawful activities prohibited by applicable laws are also prohibited.
The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with an electronic signature, be entitled to disable any information in contravention of this clause. We shall be entitled to preserve such information and associated records for at least 90 days for production to governmental authorities for investigation. In case of non-compliance with any applicable laws or the Terms and Conditions (including the Privacy Policy), we shall have the right to immediately terminate your access or usage rights and remove non-compliant information.
We may disclose or transfer User-generated information to our affiliates or governmental authorities as permitted or required by applicable law, and you hereby consent to such transfer. In accordance with applicable laws, we shall transfer sensitive personal data or information to any other body corporate or a person in India, or located in any other country that ensures the same level of data protection, only if such transfer is necessary for the performance of a lawful contract or you have consented to the transfer.
These Terms are effective unless and until terminated by either you or the Company. You may terminate at any time by notifying us that you no longer wish to use our Services, or when you cease using the Platform. We have the right to temporarily suspend access to the whole or any part of the Services for any reason (including technical or operational reasons) and shall be under no liability to you in such an event. We may, but are not obliged to, give you notice of any interruption of access. We may temporarily suspend access for maintenance. If you choose to access the Platform or avail Services during maintenance, we cannot guarantee availability or functionality.
We may terminate your usage of the Platform at any time for any reason, including breach of the Terms and Conditions. We have the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licence granted in these Terms, we reserve all other rights and grant no other rights or licences, implied or otherwise.
Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account, or re-register under a new account. On termination, you shall no longer have access to data, messages and other material kept on the Platform. All provisions of the Terms and Conditions which by their nature should survive termination shall survive, including without limitation warranty disclaimers, indemnity and limitations of liability.
In the event of any termination, you shall promptly make any payments accrued or due to the Company. Upon termination, any rights or obligations existing at the time of expiration or termination, which by their nature survive expiration or termination, shall survive.
The Company provides you with multiple automatic and/or customised alerts while providing Services. You understand and agree that any alerts provided to you through the Platform may be delayed or prevented by a variety of factors. We will do our best to provide alerts in a timely manner with accurate information; however, we neither guarantee the delivery nor the accuracy of the content of any alert. You agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert.
You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of: rendering Services; obtaining feedback in relation to the Platform or Services; obtaining feedback in relation to any other Users; any events or initiatives you may be interested in; and resolving any complaints, information, or queries by other Users. You agree to provide your fullest co-operation.
If, at our request, you send certain specific submissions (for example contest entries), or without a request from us, you send creative ideas, suggestions, comments, images, videos, illustrations, articles, quotes, proposals, plans, or other materials — whether online, by email, by postal mail, or otherwise (collectively, "submissions") — you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any submissions you forward to us. We are and shall be under no obligation (1) to maintain any submissions in confidence; (2) to pay compensation for any submissions unless expressly agreed; or (3) to respond to any submissions.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property or these Terms of Service. You agree that your submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right, and will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any submissions. You are solely responsible for any submissions you make and their accuracy.
The Company, its directors, employees, agents, suppliers, sponsors and partners do not warrant that: (a) the Service will be secure or available at any particular time or location; (b) any defects or errors will be corrected; (c) any content or software available at or through the Service is free of viruses or other harmful components; (d) the results of using the Service will meet your requirements; (e) any information provided by us in any way will meet your requirements; or (f) the Platform will be free of glitches. Your use of the Service is solely at your own risk.
The Company does not warrant that you will be able to use the Platform at all times or locations, or that the Platform and the Services provided through the Platform will be uninterrupted or error-free. The materials as appearing on the Platform may contain typographical errors, inaccuracies or omissions. The Company reserves the right, although under no obligation, to correct any errors, inaccuracies or omissions, and to change or update information or material at any time without prior notice.
We don't promise to store or keep showing any information and content you've posted. The Company does not provide a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our Privacy Policy.
You shall defend, indemnify and hold harmless the Company, its affiliates / subsidiaries / joint venture partners and each of its (and its affiliates', subsidiaries' or joint venture partners') employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys' fees, that arise from or relate to (i) your use or misuse of, or access to, the Services and Platform; or (ii) your violation of the Terms, or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.
If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which if known by him must have materially affected his settlement with the debtor." If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
The limitations of this section will not apply to any liability that cannot be excluded or limited by law. Our licensors and service providers will have no liability of any kind under these Terms. Unless such restriction is prohibited by applicable law, you may not bring any claim under these Terms more than twelve (12) months after the cause of action arises.
The Company shall not be responsible, in any manner whatsoever, for any delay, unavailability of Services, or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to:
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time without any prior written notice. We suggest that you regularly check these Terms of Service. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Service, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.
If any of these Terms is determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state in which these Terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Service shall survive, remain in full force and effect and continue to be binding and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
If the performance of a Party's obligations hereunder is prevented, restricted or interfered with by reason of fire, epidemic or pandemic, other casualty or accident; strike or labour disputes; war or other violence; or any act or condition beyond the reasonable control of the Parties, or an act of God (each a "Force Majeure Event"), then the Parties shall be excused from such performance to the extent of such prevention, restriction or interference; provided, however, that the Parties shall give prompt notice within three (3) days from the date of occurrence of the Force Majeure Event, and shall use reasonable efforts to avoid or remove such cause. If performance is suspended due to a Force Majeure Event for a period exceeding thirty (30) business days, the Parties may terminate these Terms and Conditions without incurring any charges.
Nothing in these Terms and Conditions shall be construed to create any relationship between the Company and you, other than that of a service provider and user. You do not have the authority to bind the Company in any manner whatsoever.
These Terms are personal to you, and you shall not assign or transfer (or purport to assign or transfer) the contract between you and us to any other person.
These Terms of Service are governed by the laws of India. Any action, suit, or other legal proceeding commenced to resolve any matter arising under or relating to this website shall be subject to the jurisdiction of the courts at Bangalore, Karnataka.
The Terms and Conditions are the entire agreement and understanding between you and the Company with respect to the Services and usage of the Platform.
In furtherance of the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediary Guidelines"), a grievance officer is appointed to ensure compliance with the IT Act and the Intermediary Guidelines. Any discrepancies or grievances with regard to content or breach of the Terms of Service shall be taken up with the designated grievance officer as mentioned below, in writing or through email signed with an electronic signature.
The grievance officer shall revert to every complaint within 24 hours of receipt. The Company shall take best-possible efforts to redress the complaint within 15 days. Any suggestions by the Company regarding use of the Services shall not be construed as a warranty.
The Company offers an email, WhatsApp and in-Platform-based support system. In case you require any assistance or support, use the "Contact Us" function or the chatbot on the Platform, or email support@climes.io. The Company provides support Monday – Friday between 10:00 – 18:30 IST (except public holidays). You agree and acknowledge that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company; your disapproval or discontent with the outcome / mode of redressal shall not be deemed to mean non-redressal of the complaint.
In furtherance of the Consumer Protection Act 2019 ("Consumer Protection Act") and the Consumer Protection (E-Commerce) Rules 2020 ("E-Commerce Rules"), a nodal officer is appointed to ensure compliance.
The Company shall revert to every complaint within 48 hours of receipt, and take best-possible efforts to redress the complaint within 30 days.
If you have any questions regarding the Services or usage of the Platform, please contact us at support@climes.io. For the purpose of validation, you may be required to provide information (including contact number or registered mobile number) to validate and take your service request.